DIGITAL MARKETING & CONTENT SPECIALIST

We believe that hospitality should feel human, personal and authentic. We also believe that technology, when used intelligently, can help us deliver better guest experiences, make better decisions and free our team to focus on what matters most. That is why we are looking for an AI Systems Builder & Automation Specialist.

THE ROLE

This is not a research role. This is a builder role.

We are looking for someone who can identify opportunities, design solutions and implement practical AI-powered systems that improve efficiency, increase visibility and enhance the guest experience.

You will work directly with management to build the next generation of operational, marketing and guest-facing systems across the business.

MAIN RESPONSIBILITIES

  • Identify opportunities to apply AI across operations, reservations, marketing, sales, finance and guest experience.

  • Design, build and deploy AI-powered workflows, automations and assistants.

  • Connect software platforms through APIs and automation tools such as Zapier, Make, n8n and similar platforms.

  • Develop AI assistants for guest communication, reservations, internal knowledge management and team support.

  • Build custom internal tools, dashboards and operational systems.

  • Create automated reporting systems that combine data from multiple platforms into actionable management insights.

  • Develop AI-generated reports and dashboards covering:

    • Bookings and occupancy

    • Revenue and sales performance

    • Marketing performance

    • Guest satisfaction and reviews

    • Retreat and event performance

    • Staff productivity

    • Operational KPIs

  • Integrate data from Bookinglayer, CRM systems, email marketing platforms, accounting systems, social media channels and other business tools.

  • Create executive summaries and decision-support reports for leadership teams.

  • Improve workflows and automate repetitive tasks across departments.

  • Evaluate emerging AI tools and implement practical solutions that create measurable value.

  • Train team members and support the adoption of AI-powered workflows.

WHAT WE'RE LOOKING FOR

  • Builder mindset with a strong focus on execution.

  • Proven experience building AI solutions, automations, dashboards or business systems.

  • Experience with tools such as ChatGPT, Claude, Gemini, Cursor, Lovable, Replit, Zapier, Make, n8n and similar platforms.

  • Experience working with APIs, integrations and data automation.

  • Ability to connect multiple systems and transform fragmented data into meaningful business insights.

  • Strong understanding of workflows, business processes and automation.

  • Ability to move quickly from concept to implementation.

  • Strong analytical and problem-solving skills.

  • Entrepreneurial mindset and willingness to experiment.

  • Excellent communication skills.

  • Fluent English required. Portuguese is an advantage.

BONUS SKILLS

  • Hospitality, tourism or luxury service experience.

  • Experience with Bookinglayer, PMS, CRM or reservation systems.

  • Business intelligence and dashboard development.

  • SQL, Python or basic software development knowledge.

  • Experience with WhatsApp automation, AI agents and customer support systems.

  • Experience building internal portals and operational tools.

WHAT WE OFFER

  • The opportunity to lead the AI and automation transformation of a unique hospitality project.

  • Direct collaboration with leadership and meaningful influence on company strategy.

  • Freedom to experiment, build and innovate.

  • A dynamic environment where ideas can quickly become reality.

  • An inspiring workplace surrounded by nature in Central Portugal.

  • Competitive compensation based on experience and qualifications.

Please send your CV, a short introduction, examples of AI systems, automations, dashboards or tools you have built, links, screenshots, videos or case studies where available to mike@quintafilippa.com with the subject line: “Subject: AI Systems Builder & Automation Specialist Application”

As part of the recruitment process, shortlisted candidates may be asked to complete a practical assignment based on a real Quinta Filippa business challenge.