OPERATIONAL ASSISTANT

Position: Full-Time or Part-Time

Start Date: Immediately

Quinta Filippa is a 16-room boutique hotel set on 35 hectares of Portuguese countryside. With personalized stays that include farm-to-table dining and daily activities focused on wellbeing, it offers a place where guests feel like home.

We are looking for an Operational Assistant & Duty Manager to join our team, someone who is a key member of our leadership team, working closely with the General Manager to ensure the hotel operates smoothly each day. This role is perfect for a warm and organized individual who feels at home in hospitality and enjoys creating unique experiences.

YOUR ROLE

  • Support the General Manager in the overall leadership and day-to-day operations of the hotel

  • Perform as Duty Manager

  • Ensure smooth, efficient daily hotel operations across all departments

  • Lead, oversee, and continuously improve Food & Beverage operations and service standards

  • Maintain high operational quality in both Rooms and F&B, ensuring consistency and excellence

  • Be highly present on the floor, engaging with guests and actively supporting and inspiring the team

  • Embody and promote Quinta Filippa’s culture, values, and ethos at all times

  • Deliver outstanding guest experiences through attention to detail, care, and personalized service

  • Foster strong collaboration and communication across all hotel departments

  • Monitor and manage operational performance with a strong understanding of financial results, budgets, and cost control

  • Ensure luxury is expressed through authenticity, comfort, and thoughtful service rather than formality

  • Identify opportunities to enhance guest touchpoints through a bespoke and considered approach

  • Act as a role model for service excellence, leadership presence, and professional conduct

  • Support strategic initiatives and continuous improvement aligned with Quinta Filippa’s unique luxury positioning

WHAT WE ARE LOOKING FOR

  • Bachelor's degree in Business Administration, Hospitality Management, or a related field; an advanced degree is preferred.

  • Minimum 2 years in leadership in luxury hospitality, boutique or independent preferred, and international background are key.

  • Fluency in English and Portuguese.

  • Proven operational expertise in F&B and Hotel Operations.

  • Strong financial and analytical skills with experience in managing P&L responsibility.

  • A calm, considerate approach under pressure and a dedication to quality.

  • Strong communication skills and a collaborative mindset.

  • A personal passion for hosting, craftsmanship, and meaningful service.

  • Demonstrated ability to lead and motivate cross-functional teams, fostering collaboration and driving results.

WHY JOIN US?

  • Be part of an exciting new hospitality concept in Portugal.

  • Work in a breathtaking natural environment.

  • Join a passionate team dedicated to creating a unique and personal guest experience.